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Privacy Policy

1. Overview

iPRO is bound by privacy principles and various legislation that applies in relation to any Personal Information collected by iPRO.

 

This document outlines iPRO’s policy for the protection of Personal Information collected in accordance with the Privacy Act 1988 (Commonwealth) and New Zealand Privacy Act 1993.

2. Definitions 

In this Policy:​

 

“Act” means in the case of users based in Australia the National Privacy Principles contained in the Privacy Act 1988 and in the case of users based in New Zealand the New Zealand Privacy Act 1993.

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“App” means the modern slavery risk assessment & reporting tool, contractor safety and risk and compliance applications developed and managed by iPRO, including the web applications hosted at www.ipro.net and other iPRO owned top level domains and the iPRO mobile applications available on the Apple App Store and Google Play.

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“Personal Information” is defined in the Act as “any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”. Such information may include your name, phone, mail, email, date of birth, your interactions with our App and other information you choose to provide or are required for the purposes of dealing with iPRO as a customer, potential customer, supplier, job applicant, stakeholder, contractor or in some other capacity which may identify you.

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“iPRO” refers to iPRO Group Pty Ltd (ACN 160 608 195) and its related entities.

3. How Personal Information will be Collected 

iPRO may collect Personal Information directly from you, including your name, address, contact number, email and other personal details when you:

  • Contact us by phone, mail, email or in person; and

  • Visit our Websites

  • Submit a form on our Websites

  • Use our App

  • Voluntarily complete a customer survey or provide feedback in an online form, in the App, or by email.

 

We may also collect the following non-personally identifiable information, which for the purpose of this Privacy Policy will be included in the definition of “Personal Information”:

  • Device type and versions;

  • Browser type and version;

  • Language;

  • Operating system;

  • Pages viewed whilst using the App; and

  • Activity logs associated with App usage

 

Should you provide iPRO with Personal Information about another person, you must obtain their consent and let them know about this policy, prior to giving their information.

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iPRO and the App may also obtain Personal Information such as name, email, and other personal details provided by third-parties you have an agreement with, or are connected to with regards to their business purposes, such as your clients, customers, parent company, or business partners; in connection with their agreement with iPRO and their use of the App.

 

iPRO may also collect Personal Information from third parties, such as third-party service providers, credit reporting agencies, law enforcement agencies and government entities.

4. How your personal information may be used

iPRO’s use of Personal Information will be limited to:

  1. For the purposes of facilitating the aims of the App, the iPRO platform (eg. Contractor compliance, Modern Slavery Assessment);

  2. Development and improvement of products and/or services;

  3. Relationship management;

  4. Marketing;

  5. Answer your questions and to provide you with information regarding products and services of iPRO;

  6. Provide you with customer service;

  7. Provide you with additional offers, services, products, orders, and subscriptions purchased by you in the App, or from iPRO;

  8. Meet our legal obligations;

  9. Manage and resolve any complaints and issues;

  10. Carry out internal administrative functions;

  11. Monitor and record phone calls for the purposes of training and customer service;

  12. Gauging visitor traffic, trends and delivering personalised content to you;

  13. Market research;

  14. Other purposes with your consent, whether written, verbal or implied; and

  15. In accordance with permissible uses under the Act.

 

iPRO will not use or authorise the use of your Personal Information for any purpose other than as set out above or for any other purpose made known to you at the time of collection of your Personal Information.

 

Your Personal Information will not be shared, sold or disclosed for any other purpose.

5. Disclosure of your personal information 

iPRO will only disclose your Personal Information to a third party in the following circumstances:

  1. To any third party organisation for any authorised purpose;

  2. To your representative with your consent, which may be given in writing, verbal or implied from your conduct or as nominated by you as your executor, trustee or legal representative. We will take reasonable steps to ensure that your representative undertakes to protect your privacy; and/or

  3. To iPRO’s accountants and legal advisors, information technology service provider, financial institution, law enforcement agency or government authorities as reasonably required.

 

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

6. Protection of your Personal Information 

Personal Information collected by iPRO will be stored by iPRO in hardcopy and/or electronic form. iPRO takes reasonable measures to keep all Personal Information secure and protected from interference, misuse, or loss and from unauthorised access, modification or disclosure and will be restricted to persons properly authorised.

 

If iPRO determines that your Personal Information is no longer needed for the particular purpose it was collected, iPRO will take reasonable steps to destroy or permanently de-identify that Personal Information.

7. Access to your personal information 

You may request access to your Personal Information held by iPRO by writing to iPRO at the address stated below. Where iPRO holds information that you are entitled to access, it will endeavour to provide you with a suitable range of choices as to how you access it at your expense.

 

Access to Personal Information may be refused in certain circumstances, such as where it would impact the privacy of others, for legal reasons, prejudicial to an enforcement body, reveal commercially sensitive information, pose a risk to the life or safety of an individual or if the request is frivolous or vexatious.

 

If you believe that your Personal Information held by iPRO is incorrect, incomplete, inaccurate or irrelevant, please contact iPRO privacy@ipro.net.

8. Websites and Application 

  1. Whilst our App operates in a secure environment and is professionally hosted, when using the App you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although iPRO strives to protect your Personal Information, iPRO does not warrant the security of any information transmitted to it over the Internet. Any information transmitted to iPRO over the Internet is done so at the risk of the person or organisation transmitting the information;

  2. To improve your experience on our App and Websites we may use “cookies”. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our App may place on your computer as a tool to remember your preferences. You may refuse to use the cookies by selecting the appropriate settings on your browser, however if you do this you may not be able to use the full functionality of our App and Websites;

  3. Our App and Websites may contain links to other websites. iPRO is not responsible for the privacy policy, nor does it make any representation or warranty as to the content or practice of such links; and

  4. Our App and Websites use Google Analytics and other analytics platforms, a service which transmits website traffic data to third party servers. Google Analytics and other analytics platforms do not identify individual users or associate your IP address with any other data held by Google. iPRO uses reports provided by Google Analytics to help us understand App usage. By using the App, you consent to the processing of data about you by Google in the manner described in Google’s privacy policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

  5. Our App uses Stripe or other payment gateways to securely process orders made in-app. Data required to process orders and subscriptions is submitted by you to Stripe or other payment gateways during the secure check out process, and the resulting information is used to process orders and subscriptions in our App.

  6. iPRO use a third party tool, Embed Social, on some of our Websites to facilitate form submissions when you reach out to us for a product demonstration.

  7. iPRO uses Google Ads, and our Websites may also collect data through your interactions with our Google Ads Campaigns.

9. GDPR

The General Data Protection Regulation (GDPR) requires iPRO to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.


If you are a resident of the EU, iPRO would like to make sure you are fully aware of all of your data protection rights. You entitled to the following as per the GDPR.

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  • The right to access - You have the right to request iPRO for copies of your personal data. We may charge you a small fee for this service.​

  • The right to rectification - You have the right to request that iPRO correct any information you believe is inaccurate. You also have the right to request iPRO to complete information you believe is incomplete.​

  • The right to erasure - You have the right to request that iPRO erase your personal data, under certain conditions.​

  • The right to restrict processing - You have the right to request that iPRO restrict the processing of your personal data, under certain conditions.​

  • The right to object to processing - You have the right to object to iPRO's processing of your personal data, under certain conditions.​

  • The right to data portability - You have the right to request that iPRO transfer the data that we have collected to another organisation, or directly to you, under certain conditions.​

  • You have the right at any time to stop iPRO from contacting you for marketing purposes.

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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Telephone: (Australia) + 61 1300 995 095

Email: privacy@ipro.net

10. California Residents

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The California Consumer Privacy Act (CCPA) and The California Online Privacy Protection Act (CalOPPA) require iPRO to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

 

iPRO are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

 

  • Right to Know and Access. You may submit a verifiable request for information regarding the:

    1. categories of Personal Information iPRO collect, use, or share;

    2. purposes for which categories of Personal Information are collected or used by iPRO;

    3. categories of sources from which iPRO collect Personal Information; and

    4. specific pieces of Personal Information iPRO have collected about you.

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  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.​

  • Right to Delete. You may submit a verifiable request to close your account and iPRO will delete Personal Information about you that we have collected.​

  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data. iPRO do not sell the Personal Information of our users.

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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.​ To make a request, or for more information about these rights, please contact us at:

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Telephone: (Australia) + 61 1300 995 095

Email: privacy@ipro.net

9. Complaint or Further Information Required 

iPRO welcomes your comments regarding this Privacy Policy. Any questions about this Privacy Policy, or any complaint regarding treatment of your privacy by iPRO, should be made in writing to iPRO:

 

Telephone: (Australia) + 61 1300 995 095 / (New Zealand) +64 (9) 282 1175

Mail: Attention: Privacy Officer, iPRO Group Pty Ltd, Level 3, 99 Queen Street, Melbourne, Victoria, 3000, Australia

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Email: privacy@ipro.net

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We will respond within 30 days. Any breach of this Policy will be investigated and appropriate action will be taken to prevent any further breach.

 

In Australia, further information on privacy legal requirements can be obtained from the Australian Information Commissioner at www.oaic.gov.au or by phoning 1300 363 992.

 

In New Zealand, further information on privacy legal requirements can be obtained from the Privacy Commissioner at www.privacy.org.nz or by phoning 0800 803 909.

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Last updated: 30/10/2024.

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